Vol. 8, Issue 1, 1997January 11, 1997 CDT
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Applicability of the GAPS Model to Service Quality in Small Firms
Applicability of the GAPS Model to Service Quality in Small Firms
Haksever, C., Cook, R. G., & Chaganti, R. (1997). Applicability of the GAPS Model to Service Quality in Small Firms. Journal of Small Business Strategy, 8(1), 49–66.