Point of Difference Rural Urban
Staffing Models Distributed Model Traditional Model
Level of Service Medium 5.25% of meetings face-to-face
14.2% via video
43.5% via phone or email
10.3% of meetings face-to-face
21.7% via video
35.3% via phone or email
Technology Expertise / Training Less experience with technologies, so need more training with technologies provided. More experience with technologies, so benefit more from the technologies
Access to Capital Receive 33% of capital raised
Average Loan = $103K
Receive 67% of capital
Average Loan = $76K
Time Average consultation meeting lasts .56 hours Average consultation meeting lasts .61 hours
PPP Loans Longer period to receive and more complex process to apply Shorter period to receive and more streamlined process