| # |
Main Insights for SME Managers |
| 1 |
Digital Technology is a driver of economic growth and raises the return on investment |
| 2 |
Invest in digital technologies and benefit from a return on investment of up to 13 times (average in this study) |
| 3 |
Use digital technologies to achieve multiple financial benefits (e.g., efficiency & effectiveness, lower costs, productivity gains) |
| 4 |
Use digital technologies to profit of various strategic benefits (e.g., customer & employees satisfaction, market access, innovations) |
| 5 |
Focus on costs and calculate the ROI before investing as it can vary tremendously due to high investment costs |
| 6 |
Digital ROIs are based on increased revenue (e.g., new business model, larger sales) or reduced costs (e.g., OPEX, resources, etc.) |
| 7 |
The digital impact and ROI depends on the technology and process where it is implemented and not on company size or industry |
| 8 |
Use standardized digital solutions (pay-as-you-go/off-the-shelf) for quick-wins in the beginning instead of tailormade costly solutions |
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